Our commitments

  1. Selection

    Each week, a new offer is proposed, from an estate that is the “star” of today or tomorrow, unanimously acclaimed by the leading guides (La Revue du vin de France, Bettane & Desseauve, Robert Parker, Hachette, Gault&Millau, Gilbert & Gaillard, etc.).

    As genuine wine enthusiasts, we travel across France throughout the year. We meet winemakers and look out for wines which will help you to enjoy unforgettable moments.

    Our objective is to propose, via our showcase, the best of all the regions and appellations of France.

  2. The best price

    Our close collaboration with the estates guarantees the best prices, as if you were buying from the estates themselves. In addition to the best prices, you can also benefit from a loyalty programme and further advantages.

    What is the "cash-back fidelity" principle ?

    Every order placed on the website entitles you to a discount voucher, to be applied to a future order. The "cash-back fidelity" principle varies depending on the wine in question and the amount ordered.  Your "cash-back fidelity" discount voucher becomes active after you receive your order. It is automatically entered in your customer account and your shopping basket. Each voucher is valid for 3 months after the delivery for an order of 50€ VAT excl (60.5€ incl. VAT).

  3. Quality delivery

    Our delivery partner collects the wine directly from the estates. They are transported to our logistics platform where we prepare your order ourselves. We handle the bottles with the utmost of care that they deserve. Your carefully prepared order is sent without delay in packaging specially designed for secure transport.

  4. Satisfied or your money back

    If one of the wines delivered does not meet your expectations, it is not a problem, we will refund you! All you need to do is to return the wine in its original packaging and within 8 days after reception, we will refund the price to your bank account.

    If one of your bottles is corked, merely return it to us and we will refund you immediately.

    Contact us from Monday to Friday from 9 AM to 5 PM by calling +32 10 23 92 78 or by e-mail to: contact@vins-prives.com.

  5. Recommendation

    Become one of our ambassadors by recommending us to your family, friends and colleagues and receive a voucher worth 10 euros incl. VAT when they make their first purchase.

  6. Flexibility

    There is no minimum purchase quantity. It is possible to order wine by bottle and purchase a mix of different wines according to your wishes. 

  7. Delivery


    We deliver to Belgium, mainland France, Luxembourg, the Netherlands, Great Britain, Germany Austria, Denmark, Italy and Spain.

    You have the choice of delivery to the address of your choice or to a distribution point.

    The time necessary for delivery to Belgium varies between 10 and 15 working days with effect from the day after the private sale is closed. The time necessary for delivery outside Belgium is between 15 to 20 working days.

    Vins-Privés does not stock any wine. The wines are shipped directly from the estate to our logistics platform where each customer’s order is carefully prepared and packaged by us in packaging specially designed for secure transport.

    Our delivery partner, professionally renowned in its trade, carries out deliveries of each order to the address of your choice.

    Delivery charges

    The delivery charges featured include VAT. They vary depending on the delivery address and the number of bottles ordered and/or the amount of the order:

    In Belgium, mainland France, Luxembourg and the Netherlands
    From1 to 6 bottlesFrom 7 to 23 bottlesFrom 24 bottles or € 250
    € 5,90€ 9,90Free
    In Great Britain, Germany, Austria, Denmrk, Italy and Spain
    From1 to 6 bottlesFrom 7 to 48 bottlesFrom 49 bottles or € 250 €
    € 12,90€ 17,90Free

    Reception of your order

    Once your order leaves our logistics platform, our delivery partner will inform you by e-mail that your order will be delivered soon.

    Deliveries are made from Monday to Friday from 9 AM to 6 PM. You have the choice between five delivery methods:

    • Delivery to your address
    • Delivery to your address without signature on reception
    • Delivery to an address of your choice (workplace, etc.)
    • Delivery to a distribution point
    • Delivery on a specific date

    On reception of your order, it is your responsibility to check the content of the parcel and express, if applicable, any reservations you may have or refuse it, if it does not seem compliant with your order. In this case, you must notify this to the delivery agent on our delivery partner’s delivery slip.

    In case of breakage, it is your responsibility to refuse the parcel and demand that it is returned to the sender.

    In case of a refusal for breakage or non-compliance of your parcel, we ask you to contact our customer service department so that we may proceed with the refunding of your order as soon as possible.

  8. Secure payment

    They payment transactions on our web site are fully secure. The security protocol developed by our payment systems partner encrypts the information in your order to guarantee the protection of all your personal data and information linked to your means of payment. This information is not stored on our servers.

  9. After sale service/contact us

    If you have a question, require advice, or want further information on your order, then we are ready to take your call or reply to your e-mails.

    Contact us from Monday to Friday from 9 AM to 5 PM by calling +32 10 23 92 78 or by e-mail to: contact@vins-prives.com

  10. Customer feedback

    Wine is a pleasure to be shared and your opinion is important! Do not hesitate to give us your feedback.

    On Facebook, you can also discover the opinions of other enthusiasts and exchange your impressions on tastings.

  11. Privacy policy

    Vins-Privés collects personal data concerning the Internet users who connect to the website, and the people who want to subscribe to its services:

    • In order to compile overall statistics on the hits on the various sections of its website by Internet users, as well as market studies;
    • By means of on-line forms, in order to get to know the Internet users better, to answer their questions, and, if necessary, to inform them of new features, services or products offered by Vins-Privés and its partners;
    • In order to send newsletters to its subscribers.

    Without your consent, we do not reveal, share or sell to any third party any information concerning you, such as your e-mail address, phone or fax number, nor any demographic or identification data.

    You however expressly authorize Vins-Privés to send you information on new services in the light of appropriate direct marketing campaigns, by e-mail in particular.

    By means of a request sent by e-mail, addressed to contact@vins-prives.com, you can obtain from Vins-Privés, free of charge, written communication on the data of a personal nature that concerns you, and, if necessary, correction of any such data that might be inaccurate, incomplete or irrelevant.

    Vins-Privés undertakes to do its utmost to protect all data of a personal nature, in order in particular to prevent its being deformed, damaged or communicated to unauthorized third parties.

    Vins-Privés reserves the right to control and examine any message-related information, such as content, source or destination, if it is reasonably possible to believe that all or part of those communications relate to illegal or illicit activities, or if it has been ordered to do so by a competent authority. Unless the control is carried out at the request of a competent authority, the control by Vins-Privés will be able to relate only to messages of a public or non-confidential nature, i.e. information on a Web page, or messages that are found in discussion forums or electronic mailings, without this list being exhaustive.

    Vins-Privés can take the necessary measures for ensuring proper management of its computer system. It can for this purpose access any communication stored on its computer system.

    The Internet user undertakes to maintain the secret and confidential nature of his or her password and access code. Any use of the identification elements is made on the Internet user’s sole responsibility. In the event of loss, theft or fraudulent use of the one of these elements, the Internet user is required to inform Vins-Privés thereof as soon as possible.

    Vins-Privés can reveal the Internet users’ personal information on request of a legal authority or in all good faith when considering that this action is required,

    • In order to comply with any law or regulation in force,
    • In order to protect or defend the rights or the goods of Vins-Privés, its website or its users and,
    • In order to intervene, under extreme conditions, with the aim of protecting the personal safety of the Vins-Privés users, the website or the public.

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